Welcome to MyChamba. These Terms of Service ("Terms") govern your use of the MyChamba platform (the "Service") provided by Speak Technologies Ltd ("we," "us," or "our"), a company registered in the United Kingdom.
By creating an account and using MyChamba, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. Eligibility
To register as a tutor on MyChamba, you must be at least 16 years of age. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this agreement.
Students may register via an invite code provided by their tutor. Students must be at least 13 years of age, or have parental consent to use the Service.
2. Services and Subscriptions
- The Service: MyChamba provides a platform for tutors to create, host, and share professional profile links, manage students, and facilitate lesson bookings.
- Paid Plans: Access to certain features of the Service requires a paid subscription ("Plan"). By selecting a Plan, you agree to pay the specified fees.
- Plan Changes: If you upgrade your subscription, the change will take effect immediately and you will be charged a prorated amount for the remainder of your billing cycle. If you downgrade your subscription, the change will not take effect until the end of your current billing cycle.
- Free Trial: We may offer a limited free trial of Pro features. When the trial expires, your account reverts to the Free plan unless you subscribe to a paid Plan. Trial terms (duration, features) may vary and are displayed at the time of activation.
- Grace Period: If a subscription payment fails, you will have a 3-day grace period during which Pro features remain accessible. If payment is not resolved within this window, your account will be downgraded to the Free plan.
- Refund Policy: Subscription payments are processed by Stripe. Refunds are handled on a case-by-case basis and do not automatically cancel or downgrade your subscription. To stop future billing, you must explicitly cancel your subscription. Refunds may be requested by contacting help@mychamba.com.
- Account Deletion: If you delete your account while on a paid plan, your Stripe subscription will be automatically cancelled. No partial refund is issued for the remaining billing period.
- UK Consumer Rights & Refunds: In accordance with the Consumer Rights Act 2015, we ensure that the digital content provided is of satisfactory quality, fit for purpose, and as described. You may have a 14-day "cooling-off" period for digital subscriptions, provided you have not started using the premium features of the Service. After this period, or once premium features have been used, subscriptions are non-refundable. Cancellations will stop future billing.
3. User Content & Public Profiles
- Responsibility: You are solely responsible for the information, text, and media you upload to your profile ("User Content").
- Content Standards: You agree that your profile will be Safe for Work (SFW) and will not contain:
- Hate speech, harassment, or defamatory material.
- Scams, fraudulent offers, or misleading information.
- Explicit or adult content.
- Public Links: You acknowledge that generating a public link makes your profile information accessible to anyone with that URL. We are not responsible for how third parties use information you choose to make public.
4. Tutor-Student Relationship
- Not a Party to Agreements: Speak Technologies Ltd provides the software platform to facilitate connections and bookings. We are not a party to any contract, agreement, or arrangement made between a tutor and a student.
- Disputes: Any dispute regarding the quality of tutoring, scheduling conflicts, or refunds for tutoring time is strictly between the tutor and the student. We do not mediate or resolve such disputes.
5. Referral Programme
- Commission: Tutors may earn a 15% commission on subscription payments made by tutors they refer to the platform via a unique referral link.
- Pending Period: Commissions are held in a "pending" status for 30 days after the referred user's payment before becoming eligible for withdrawal.
- Minimum Withdrawal: The minimum withdrawal amount is €15. All commissions are tracked and paid in EUR.
- Reversals: Commissions are automatically reversed if the referred user's payment is refunded within the 30-day pending period.
- Self-Referral: Self-referral is prohibited. We reserve the right to suspend or terminate referral privileges if we detect abuse or fraudulent activity.
- Lifetime Attribution: The referral attribution is lifetime – there is no expiry on the relationship between referrer and referred user.
6. Booking & Scheduling
- Availability: Tutors set their own availability and may accept or reject booking requests from students at their discretion.
- Transactional Notifications: Certain actions within the platform – such as booking confirmations, booking cancellations, lesson reminders, and account activity – automatically trigger email notifications to the relevant party. These transactional emails are a core part of the Service and cannot be disabled.
- Marketing Communications: From time to time we may send you product updates, tips, or promotional offers. These marketing communications are entirely optional and can be disabled at any time via your account settings or by following the unsubscribe link included in each email.
- Timezones: Class times are displayed in each user's local timezone. It is each user's responsibility to ensure their timezone settings are correct.
7. Intellectual Property
- Our IP: Speak Technologies Ltd retains all ownership rights to the MyChamba platform, including its code, design, logos, and trademarks. You may not copy, modify, or reverse-engineer any part of the Service.
- Your IP: You retain ownership of the content you upload to your profile. By uploading, you grant us a worldwide, non-exclusive license to display this content on the platform in order to provide the Service.
8. Third-Party Integrations & Availability
- Third-Party Services: Our Service integrates with third-party providers such as Stripe (for payments), Google (for OAuth and Calendar syncing), and Mailjet (for transactional emails). We are not liable for any outages, data loss, or issues caused directly by these third-party services.
- Platform Availability: While we strive for high uptime, the Service is provided "as is." We do not guarantee 100% uninterrupted access and will not be liable for any downtime.
9. No Guarantee Clause
Speak Technologies Ltd provides the platform "as is."
- We do not guarantee that creating a profile will result in new students, employment, or any specific level of income.
- We do not vet or verify the students who may contact you through your public link. You are responsible for your own safety and business dealings.
10. Termination and Data Deletion
- By You: You may cancel your subscription and delete your account at any time via the app settings.
- By Us: We reserve the right to suspend or terminate your account if you breach these Terms (e.g., posting prohibited content).
- Inactivity: We retain account data for 5 years following your last login. Accounts inactive for longer than 5 years will be automatically deleted.
11. Limitation of Liability
To the maximum extent permitted by UK law, Speak Technologies Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform or your interactions with third parties found via the Service.
12. Modifications to the Terms
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the "Effective Date" at the top of this page or via email. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
14. Contact
Speak Technologies Ltd
Email: help@mychamba.com